Chat Support Services (hereinafter referred to as “the Company”) is committed to ensuring the ultimate protection of your personal information. We have formulated this Privacy Policy to explain our practices pertaining to the user data (hereinafter referred to as “Personal Data”) we collect from users of our website (henceforth referred to as “the Site”) and our services (“the Service” as mentioned in the Terms and Conditions).
User Consent
By submitting your Personal Data through our Service or Site, you concur to the terms of this Privacy Policy and expressively agree to the collection, use, and disclosure of the same in accordance with our policies.
The Company does not offer the Services to individuals under the age of 13. We do not purposely collect Personal Data of visitors who are not of the minimum age mentioned above.
This Privacy Policy governs all business activities that include processing Personal Data undertaken by the Company and any representative working under it. The same applies to all Personal Data collected, stored, possessed, owned, controlled, received, or handled by the Company in respect of an individual. It must be processed under the contractual provisions and specific privacy practices established with each consumer, as applicable.
The Data We Collect
Personal Data includes information that allows an individual to identify or contact you. It comprises your name, address, phone number, email address, and any other non-public data that is linked to any of the preceding information.
The Anonymous Data takes account of the information that is not associated with your Personal Data; the same does not, by itself, allow the identification of individuals. The Company collects both in the light of the following rules:
1. Information Provided by the User
1.1 The Company may gather Personal Data from the user, including name, email, mailing address, phone number, and password, upon creating an account (“Account”).
1.2 When you make a purchase with us, we, along with our affiliate (a third-party service provider), may collect all the data required to complete the transaction, comprising the name, credit and debit card details, billing info, and/or any other payment system, like PayPal.
1.3 We store data on your user’s behalf, which includes domain names, URLs, time zone preference, invoice methods, transactional history, communications, or any other piece of information that your Account collects.
1.4 The Company also collects your name and email address along with other additional content included when you provide us feedback or reach out via email. It is stored to ensure a prompt and correct reply.
1.5 We also save further profile info once you participate in one of our surveys or reviews.
1.6 Whatever you post on our Site will be stored on our services along with all the information it contains, and other users might be able to see it too.
1.7 The Company might also gather Personal Data on other points on the Site that state the same is being stored.
We may create Anonymous Data records from Personal Data exclusive of details, like your name, to make the info personally identifiable. The Company uses the same to assess request and usage patterns to improve the Services and Site navigation. We are entitled to use the same and disclose it to a third party at our sole discretion.
2. Data Stored via Technology
To personalize your experience with our Services and on our Site, our services (which may be hosted by a third party) gather information pertaining to your browser type, URL information, cookies, domain name, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your system when you use the internet, varying from session to session), and/or a date/time stamp for your visit.
Our Company also uses cookies and URL information to give you a more personalized experience on our Site. Cookies are small pieces of information that a website directs to your system’s hard drive while you browse the same. We may use both persistent and normal cookies for an interactive experience. Persistent cookies can be cleared by using your specific browser. It may enable auto logins when you revisit the Site along with enabled content customization.
The Company may also use cookies to show remarketing communications by means of third-party networks, namely Google Display Network. You can visit the Network Advertising Initiative Consumer Opt Out to withdraw from these communications.
2.1 Google Analytics
The Company presently uses Google Analytics and Analytics Advertising. We collect data anonymously and report website trends without identifying individual web visitors. Google Analytics utilizes its own cookies to track user interaction on the Site. The Company can track various reports on visitor interaction to enhance the overall experience. You can opt out of the Google Ads Display in the Google Ads Preferences Manager.
2.2 Social Networking Sites
If a user logs in to the Services with their own login credentials from Facebook, LinkedIn, or Twitter (collectively “Social Networking Sites” or “SNS”) or links their Accounts with the same, the Company may receive info under that particular website’s terms and privacy policy (“SNS Terms.”) We may also share your data with SNS upon your choice to share the same with them. The SNS Terms apply to the data we disclose to them.
3. General Usage
The Personal Data you submit to the Company is used either to cater to your request or to help the same in serving you better. Following are the ways the Company uses your data:
3.1 For the creation and protection of your Account
3.2 To recognize you as a user in our database
3.3 To improve the Services and Site
3.4 For internal R&D
3.5 To personalize the Site to match user preferences
3.6 To prevent suspended users from reregistering
3.7 For the provision of requested Services
3.8 For verification of the consumer for fraud protection or to solicit feedback
3.9 For responding to requests and inquiries
3.10 To send you administrative email notifications, likely security or support advisories
3.11 For sharing newsletters, surveys, offers, and other promotional content associated with our Services and other marketing purposes
4. The Disclosure of Your Personal Data
The Company discloses your Personal Data in the manners mentioned below and elsewhere in this section:
4.1 Profile Information
The data gathered during the registration process may be used to reach out to members, personalize material in accordance with your preference, and show member statuses as well as the last visited date.
4.2. Third-party Service Providers
The Company may share your Personal Data with third parties to ensure an optimal experience of the Service we provide through the Site to conduct QA testing, help create the Account, assist with technical support, and/or other Services. Third-party service providers are not allowed to use your Personal Data other than the services requested by the Company.
If you get redirected to another website following opening a link on our Site, the Company is not liable for your data. It will be managed by the third party under their own privacy policies. The Company does not own, control, review, or can be held liable for these external links or websites. Please be informed that our Privacy Policy does not apply to other websites and their content or data collection following clicking the said links.
4.3 Affiliates and Acquisitions
We may share some or all of your Personal Data with our subsidiaries, partners, associates, joint ventures, or other businesses under common control, in which case, we necessitate our affiliates to abide by our Privacy Policy. In case another business acquires the Company, all the assets, businesses, and Personal Data will be governed by the same along with the rights to your information as mentioned in this section.
4.4 Additional Disclosures
There are certain scenarios where we are bound to disclose your Personal Data despite the agreement:
4.4.1 The Company will disclose data if required by applicable law in connection with a legal investigation.
4.4.2 We will be in compliance with the relevant laws or to address subpoenas or warrants served to defend the rights or property of the Company or users of the Service.
4.4.3 The Company will also reveal the Personal Data to investigate or help prevent any breach or potential violation of the law, this Privacy Policy, or our Terms and Conditions in any capacity.
5. Your Control Over Personal Data
The Company allows users to make choices pertaining to the collection, use, and sharing of their Personal Data. Our team sends you advertising emails or newsletters from time to time that promote the use of our Services or the launch of new ones. You may indicate the preference to stop receiving further communications from the Company. We provide users instructions to unsubscribe the communications. You can either email us or reach out to us directly via our contact details (given below) to perform the same. Regardless of your indicated email preferences, the Company may send you service-related communications, including notices of any updates to our Terms and Conditions or Privacy Policy.
6. Update Your Account
You can make changes to your Personal Data at any time by editing your profile within your Account or reaching out to us. You can also request deletion of your information; however, please be informed that the Company may require to keep this data and not delete it (or retain the information for a particular time, in which case the Company will comply with your request only after meeting all the necessary requirements).
Please note that it may get removed from the active database when we delete any data, but it might still exist in our archives. The purpose of this is fraud protection or other pertaining reasons.
7. Ultimate Personal Data Protection
The Company is highly committed to keeping your Personal Data secure. We, along with our third-party associates, use different industry-standard security methods and procedures to protect your Personal Data from unauthorized access, use, or disclosure. We also strongly advise you never to share your credentials with anyone other than the intended party, which is you. Please understand that no transmission data method over the internet or any other electronic storage system is completely secure. Even though the Company uses reasonable practices to secure your information, we cannot warrant absolute protection.
8. Contact Details
The Company encourages your comments and questions regarding Privacy Policy and any other subject. Please feel free to reach out to the following:
Chat Support Services Company
447 Sutter St Ste 405 PMB 158 San Francisco, CA 94108
+1 (415 ) 738 0864
9. Changes to the Policies
Please be mindful that our Privacy Policy is subject to frequent revisions, and the Company holds all the rights, at its sole discretion, to make amendments or replace any or all parts of this section. You hold the responsibility to remain updated with this Privacy Policy, so keep checking from time to time. The continual use of the Site and Service implies your approval of any such modifications and Agreement to be bound by the terms and conditions of the same.