It’s not necessary for you to have a marketing background in order to understand the essential part customer service plays in business. After all, it is thanks to the customers that your business can experience organic growth.
Responding to customer inquiries immediately, and not just after they have emailed you or posted their queries on social networks, has become a necessity. If your client is facing an issue, it needs to be solved as soon as possible.
By providing efficient customer support via live chat, you can quickly build trust with customers and increase their conversation rate.
Adding live chat to a website brings a more personal touch, allowing the right customer service representatives to respond in real time.
Here are 5 Reasons Why You should use OutsourceLiveChat with Free Software:
Customers Enjoy the Convenience of Real-Time Transactions:
Forrester research found that nearly half of online customers believe it is essential for a website to have an agent available during the purchase process, in addition to all the other benefits it can offer.
Those in need of assistance can be divided into two categories.
- Potential buyers rely heavily on live chat when making purchasing decisions; in fact, over 38% of online consumers use it to find out more about a product, buy products, or even seek help acquiring something specific. To capitalise on this opportunity, it is important to make sure agents are adequately trained and equipped to maximise sales.
- Current buyers are the second group of users for Live chat, their most typical uses of the chat being to learn about the status of their order, understand return policies, and report any issues with the service.
With Live Chat, you’ll have instant notifications when an issue arises as well as immediate feedback.
Live Chat is a Cost-Effective Option:
it is convenient, cost-effective, and it builds trust.Live chat is beneficial as it is convenient, cost-effective, and strengthens customer trust.
- By using software from LiveChat partner, you can increase efficiency since agents can attend more than one conversation simultaneously, helping you avoid hiring extra personnel. It also provides a variety of customer service options such as chat, email, Twitter, Facebook and even telephone.
- By offering real time advice and answers to customer queries, the average value of the product increases. This reduces the chances of customers wanting to return it, as they can get help in selecting the right product that meets their needs and leaves them satisfied.
- By utilizing a Knowledge Base with predetermined answers and help articles, you are able to ensure that the information is consistent and compliant with your given policy. This ensures that the answers provided by staff do not depend on their own level of knowledge or communication skills.
You can Get an Edge on your Competitors by Optimizing your Website:
Differentiating yourself from the competition is crucial. Not just small and medium-sized businesses recognize the significance of instant support for customers, but many big corporations such as Apple, SKY, Virgin Airlines and more use live chat to remain ahead of their competition.
Utilizing Effective Content Marketing can Help to Boost Conversions & Sales:
When customers have an agent to help them while they purchase, they feel safer and tend to spend more. Additionally, a pleasant experience encourages consumers to share their opinion of the products or services with others. Research suggests that utilizing live chat can increase conversion rate by 20%.
Having knowledgeable, properly trained content “agents” and an organized Knowledge Base are essential for maximizing your livechat conversion rate.
Summing up, this is essential: after all the hard work you have put into ads, web, online strategies, company system, etc., allowing a consumer to escape “since he could not grasp it” is a major no-no. I really get them, as I would do the same. Do we actually want this to take place? Or would we rather present an answer instantly and complete the assignment?
5. Build Long-Term Relationships:
Happy and loyal customers are less likely to switch to another company or drop out of your program. Plus, they’re usually more open to purchasing at higher price points. Experts say that customers who feel they are being looked after don’t pay attention to the amount they’re spending.
When it comes to repeat customers, 63% of those who have used chat are more likely to return than those who haven’t.
Improved customer communication leads to a strengthened connection between customers and the company, resulting in positive word-of-mouth.
Having been persuaded of the significance of a LiveChat, you may contact us. We have already integrated several LiveChats and can honestly articulate that it revolutionizes customer service and you will have a pleasant experience. If required, we are willing to provide assistance. Besides, if you prefer to explore by yourself, we advise OutsourceLiveChats, they have an extendable 14-day free-trial with almost all features included at reasonable cost.