The Company does not offer the Services to individuals under the age of 13. We do not purposely collect Personal Data of visitors who are not of the minimum age mentioned above.
The Data We Collect
Personal Data includes information that allows an individual to identify or contact you. It comprises your name, address, phone number, email address, and any other non-public data that is linked to any of the preceding information.
The Anonymous Data takes account of the information that is not associated with your Personal Data; the same does not, by itself, allow the identification of individuals. The Company collects both in the light of the following rules:
1. Information Provided by the User
1.1 The Company may gather Personal Data from the user, including name, email, mailing address, phone number, and password, upon creating an account (“Account”).
1.2 When you make a purchase with us, we, along with our affiliate (a third-party service provider), may collect all the data required to complete the transaction, comprising the name, credit and debit card details, billing info, and/or any other payment system, like PayPal.
1.3 We store data on your user’s behalf, which includes domain names, URLs, time zone preference, invoice methods, transactional history, communications, or any other piece of information that your Account collects.
1.4 The Company also collects your name and email address along with other additional content included when you provide us feedback or reach out via email. It is stored to ensure a prompt and correct reply.
1.5 We also save further profile info once you participate in one of our surveys or reviews.
1.6 Whatever you post on our Site will be stored on our services along with all the information it contains, and other users might be able to see it too.
1.7 The Company might also gather Personal Data on other points on the Site that state the same is being stored.
We may create Anonymous Data records from Personal Data exclusive of details, like your name, to make the info personally identifiable. The Company uses the same to assess request and usage patterns to improve the Services and Site navigation. We are entitled to use the same and disclose it to a third party at our sole discretion.
2. Data Stored via Technology
To personalize your experience with our Services and on our Site, our services (which may be hosted by a third party) gather information pertaining to your browser type, URL information, cookies, domain name, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your system when you use the internet, varying from session to session), and/or a date/time stamp for your visit.
2.1 Google Analytics
The Company presently uses Google Analytics and Analytics Advertising. We collect data anonymously and report website trends without identifying individual web visitors. Google Analytics utilizes its own cookies to track user interaction on the Site. The Company can track various reports on visitor interaction to enhance the overall experience. You can opt out of the Google Ads Display in the Google Ads Preferences Manager.
2.2 Social Networking Sites
3. General Usage
The Personal Data you submit to the Company is used either to cater to your request or to help the same in serving you better. Following are the ways the Company uses your data:
3.1 For the creation and protection of your Account
3.2 To recognize you as a user in our database
3.3 To improve the Services and Site
3.4 For internal R&D
3.5 To personalize the Site to match user preferences
3.6 To prevent suspended users from reregistering
3.7 For the provision of requested Services
3.8 For verification of the consumer for fraud protection or to solicit feedback
3.9 For responding to requests and inquiries
3.10 To send you administrative email notifications, likely security or support advisories
3.11 For sharing newsletters, surveys, offers, and other promotional content associated with our Services and other marketing purposes
4. The Disclosure of Your Personal Data
The Company discloses your Personal Data in the manners mentioned below and elsewhere in this section:
4.1 Profile Information
The data gathered during the registration process may be used to reach out to members, personalize material in accordance with your preference, and show member statuses as well as the last visited date.
4.2. Third-party Service Providers
The Company may share your Personal Data with third parties to ensure an optimal experience of the Service we provide through the Site to conduct QA testing, help create the Account, assist with technical support, and/or other Services. Third-party service providers are not allowed to use your Personal Data other than the services requested by the Company.
4.3 Affiliates and Acquisitions
4.4 Additional Disclosures
There are certain scenarios where we are bound to disclose your Personal Data despite the agreement:
4.4.1 The Company will disclose data if required by applicable law in connection with a legal investigation.
4.4.2 We will be in compliance with the relevant laws or to address subpoenas or warrants served to defend the rights or property of the Company or users of the Service.
5. Your Control Over Personal Data
6. Update Your Account
You can make changes to your Personal Data at any time by editing your profile within your Account or reaching out to us. You can also request deletion of your information; however, please be informed that the Company may require to keep this data and not delete it (or retain the information for a particular time, in which case the Company will comply with your request only after meeting all the necessary requirements).
Please note that it may get removed from the active database when we delete any data, but it might still exist in our archives. The purpose of this is fraud protection or other pertaining reasons.
7. Ultimate Personal Data Protection
The Company is highly committed to keeping your Personal Data secure. We, along with our third-party associates, use different industry-standard security methods and procedures to protect your Personal Data from unauthorized access, use, or disclosure. We also strongly advise you never to share your credentials with anyone other than the intended party, which is you. Please understand that no transmission data method over the internet or any other electronic storage system is completely secure. Even though the Company uses reasonable practices to secure your information, we cannot warrant absolute protection.
8. Contact Details
Chat Support Services Company
447 Sutter St Ste 405 PMB 158 San Francisco, CA 94108
+1 (415 ) 738 0864
9. Changes to the Policies